TERMS OF SERVICE & LIABILITY WAIVER

Faith Janitorial Corporation Including DeepCleaners of America, a division of Faith Janitorial Corporation

 

1. COMPANY & SCOPE OF AGREEMENT

This Terms of Service & Liability Waiver (“Agreement”) is entered into between Faith Janitorial Corporation (“Company”), including services performed under its division DeepCleaners of America, and the customer (“Client”).

By requesting, scheduling, approving, paying for, or allowing services to be performed, the Client acknowledges that they have read, understood, and agreed to all terms contained in this Agreement.

This Agreement applies to all residential and commercial services, including but not limited to deep cleaning, construction cleaning, pressure washing, window cleaning, carpet cleaning, odor treatment, and specialty cleaning services.

 

2. SCHEDULING & SERVICE AVAILABILITY

All services are scheduled based on availability and on a first-come, first-served basis. Service dates and times are not guaranteed and may be adjusted, rescheduled, or canceled by the Company due to weather, site conditions, staffing, safety concerns, or other operational factors.

Service hours are typically scheduled between 7:00 AM and 7:00 PM, seven days per week, unless otherwise agreed upon.

 

3. CANCELLATIONS & RESCHEDULING

A minimum of 24-hour notice is required to cancel or reschedule a confirmed service appointment.

If proper notice is not provided and Company personnel arrive at the service location, the Client agrees to pay a trip charge for the missed visit.

 

4. PAYMENTS & AUTHORIZATION

All payments are due upon completion of service, unless otherwise stated in writing.

A payment authorization or invoice approval is required before service is scheduled or performed. Payment methods accepted include major credit cards, debit cards, and approved checks processed through the Company’s merchant provider.

For check payments, a valid state-issued ID and active phone number are required. The Company reserves the right to modify accepted payment methods at any time.

By approving an estimate or invoice, the Client authorizes the Company to process payment upon completion of service.

 

5. CUSTOMER VERIFICATION & RESPONSIBILITIES

The Client is responsible for ensuring that:

  • All service areas are ready for cleaning
  • Personal belongings, furniture, and clutter are removed as needed
  • Access to water, electricity, and the service area is available
  • Pets are removed or securely contained during service
  • Any allergies, sensitivities, or health concerns are disclosed prior to service

Failure to meet these conditions may result in additional charges, delays, or refusal of service.

 

6. SERVICE LIMITATIONS & CONDITIONS

Cleaning results depend on the age, condition, and materials of surfaces and items. The Company does not guarantee the complete removal of stains, odors, buildup, discoloration, or damage caused by:

  • Rust
  • Mold or mildew
  • Lime scale
  • Paint or construction residue
  • Artillery fungus
  • Excessive grease or grime

Some stains and conditions may be permanent, and cleaning may reveal pre-existing damage or imperfections.

 

7. UNSAFE OR UNSANITARY CONDITIONS

The Company reserves the right to refuse or stop service if conditions are unsafe, including but not limited to:

  • Mold contamination
  • Bodily fluids or animal waste
  • Smoke, fumes, powders, or airborne hazards
  • Extreme temperatures or lack of heat/air conditioning
  • Unsafe electrical, structural, or environmental conditions

The Company does not provide mold remediation or hazardous material cleanup services.

 

8. PRESSURE WASHING & EXTERIOR SERVICES

The Client acknowledges the inherent risks of pressure washing and agrees that:

  • The Company may use the Client’s water and electricity
  • The property must be weather-tight and properly maintained
  • The Company is not responsible for damage caused by defective construction, poor sealing, or improper installation
  • Concrete and exterior surfaces may reveal imperfections after cleaning
  • Window spotting may occur unless window cleaning is included

 

9. BASEMENT & MOISTURE-RELATED SERVICES

Basements must have adequate ventilation. The Client understands that moisture and odors may persist and that dehumidifiers may be required for extended drying periods. Additional equipment or surcharges may apply.

 

10. IMAGE & MEDIA AUTHORIZATION

The Client grants Faith Janitorial Corporation permission to take and use photos and/or videos of the service area for:

  • Training
  • Quality control
  • Service verification
  • Dispute resolution
  • Marketing (including website and social media)

The Client waives any right to compensation and releases the Company from liability related to image use.

 

11. SATISFACTION GUARANTEE (NO REFUNDS)

The Company does not issue refunds.

The Client has 24 hours from service completion to report service concerns. Complaints must:

  • Be submitted in writing
  • Include photos with date/time stamps
  • Be emailed to customerservice@deepcleanersofamerica.com

If valid, the Company will return to correct the issue at no additional charge.

 

12. LIMITATION OF LIABILITY & RELEASE

The Client releases and holds harmless Faith Janitorial Corporation, including DeepCleaners of America, from any and all liability arising from the use of services, including but not limited to:

  • Property damage
  • Pre-existing conditions
  • Surface failure
  • Material defects
  • Chemical reactions
  • Water intrusion

The Client assumes all risks associated with cleaning and pressure washing services.

 

13. GOVERNING LAW

This Agreement shall be governed by and interpreted in accordance with the laws of the State of Illinois. Any legal action shall be filed in a court of competent jurisdiction within Illinois.

 

14. ENTIRE AGREEMENT

This Agreement constitutes the entire agreement between the Client and the Company and supersedes all prior discussions, representations, or agreements.

Digital Acceptance

The Client agrees to this Agreement by any of the following actions:

  • Scheduling service
  • Submitting a booking or quote request
  • Approving an estimate or invoice
  • Paying an invoice
  • Replying “YES” to an SMS approval request
  • Allowing work to begin at the service location